Refund and Returns Policy of Imotech247
December 24, 2024
At Imotech247, we aim to ensure customer satisfaction with every purchase. If you are not fully satisfied with your purchase, we offer a clear and simple Refund and Returns policy to address any concerns.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be returned within 30 days of the original purchase date.
- The item must be unused, in the same condition as received, and in its original packaging.
- A receipt or proof of purchase is required for all returns.
2. Non-returnable Items
Some items are non-returnable, including but not limited to:
- Gift cards
- Downloadable software products
- Items marked as “final sale”
3. How to Return an Item
If you wish to return an item, please follow these steps:
- Contact us at [email protected] to initiate the return process.
- Provide your order number and details of the item you wish to return.
- Once your return request is approved, we will provide you with a return shipping address.
- Ship the item back to us. Please ensure the item is securely packaged to avoid damage during transit.
4. Refund Process
Once we receive and inspect the returned item, we will process your refund. If approved, a credit will be applied to your original method of payment within 7-10 business days.
Note: Shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective items).
5. Exchanges
If you wish to exchange an item for a different size, color, or product, please follow the same return process and place a new order for the desired item. We will process your refund once we receive the returned product.
6. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at [email protected]. We will provide a free return label and either issue a full refund or send a replacement, depending on your preference.
7. Contact Us
If you have any questions regarding our Refund and Returns Policy, or need assistance with a return, feel free to contact us at:
Imotech247
Street: 4599 Thorn Street, Garden Grove, California, United States
Phone number: +1 307-621-0431
Email: [email protected]
Website: https://imotech247.com